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Service Centre Agent (Italian language)

For our Collection Service Center in Eindhoven we are looking for a Service Centre Agent.

  • Reporting to: Team Leader CSC
  • Salary: € 2.300 – 2.900
  • Location: Het Schakelplein 14-16, 5651 GR Eindhoven
  • Hours per week: 32-40 hrs per week
  • Requirements: MBO+

Purpose of the position

In view of further growth and building a sound basis for our customer service centre, we’re looking for an  enthousiastic CSC agent.

Your tasks will include the following:

  • You work as a Service Centre Agent for a designated area;
  • You organise the daily work in the Service Centre including inserting orders and helping customers, together with your colleagues;
  • You develop relevant reports and statistics on specific converters and distributors, in compliance with organisational demands;
  • You work closely together with local depots for the effective receipt of pallets;
  • You work closely together with local converters and distributors for the receipt of pallets and for the development of relevant listings, statistics and balances.

About PRS

Created by and for the polymer industry, PRS provides sustainable, cost-effective pallet pooling services to polymer producers across Europe. In close collaboration with most of the major polymer producers and converters, PRS works across the entire European polymer supply chain. PRS operates a Europe-wide network of service centres to dispatch, recover and refurbish reusable pallets. Focused on sustainability, waste reduction and re-use, PRS combines service and reliability, while contributing to the polymer sector’s increasingly high-priority sustainability goals.

For more information, please visit prs-pooling.com.

Who we are looking for

You will be part of the Operations team and will report to your Teamleader. You have gained experience in operational activities in a team. You also match the skills below:

Your qualifications

  • MBO+ education level (vocational+ experience)
  • starter level (around years work experience, preferably in customer services)
  • Italian native speaker
  • Organisational skills;
  • Excellent communication skills;
  • Problem-solving skills;
  • Experience with working with Word, Excel, Outlook;
  • A customer-focused attitude, perseverance, persuasiveness and you are a team player;

Why you should apply

You will work within a dynamic company that is open to change. It is a challenging environment in which you have to roll up your sleeves and where hard work is rewarded.

We are busy with various improvement processes in the (inter) national field. In this way you gain valuable work experience within a dynamic working environment.

The department where you work is part of the Eindhoven branch with around 80 employees.

What we offer

  • Good (market rate) salary
  • Perfect job to learn (international) skills
  • Modern pension at BeFrank
  • Dozens of digital classes from GoodHabitz to improve your knowledge
  • Fresh fruit!

Application procedure

Please find below our application procedure step by step.

Step 1

Send us your resume and cover letter

Step 2

Interview with Team leader CSC

Step 3

Second interview with Operations Director and HR Manager

Step 4

Receive our offer and let’s get started together!

Contact details

If you have any questions regarding this vacancy, please contact:

Thijs Haster

HR Manager

06-29072379

Katy Marquez

Team Leader CSC